Terms & Conditions

1. ACCOUNT FACILITIES

Journeys can be charged to an authorised account facility, by prior arrangement with Surrey Cars. All credit accounts can be billed monthly (£10.00 admin fee per invoice).

2 PAYMENTS

We accept all major credit and debit cards including American Express.

All of the above attracts a 10% surcharge.

Account Customers can pay by:

Cash, Cheque or BACS.

A fee for late payments of £10.00 for each reminder sent after payment due date will be charged.

3. QUOTES

All journey prices are quoted based on the information supplied at the time of booking and are subject to change if the journey completed varies from that booked.

4 PRICES

All journeys completed are charged in accordance with our standard tariff (or agreed specific journey price or modified tariff applicable). All journeys are subject to the charging of waiting time, extra stop charges, and drivers out of pocket expenses and any other applicable charges or surcharges when incurred under these terms and conditions.

5. WAITING TIME

Waiting time is charged in 5-minute increments or part thereof. For airport transfers a grace period of 30 minutes from the reported time of arrival as supplied by the respective Airport Flight Arrival information service is allowed for UK Domestic and EU Flight Arrivals. Arrivals from all other destinations are allowed a grace period of 45 minutes. All flight arrival times are monitored by Surrey Cars and drivers are despatched once the time prior to the reported time of arrival/pickup equals the drivers travelling time to the pick-up location.

6. EXTRA STOP CHARGES

A charge for extra stops en-route is applied to all journeys.

7. OUT OF POCKET EXPENSES

Out of pocket expenses incurred by the driver and or company will be charged at cost.

8. CANCELLATION FEE

A cancellation fee equal to the journey price as booked will be chargeable on journeys cancelled less than 30 minutes before the despatch of a vehicle.

9. NO SHOW FEE

A no show fee equal to the journey price plus any incurred waiting time and out of pocket expenses will be charged when the passenger fails to show at the designated time and location. If you are unable to locate your driver telephone Surrey Cars immediately on 01932 355644 to avoid a no show fee.

10. OUT OF HOURS SURCHARGE

An out of hours surcharge of 50% applies to all journeys after 23:30 Hours UK Local Time and 06:30 Hours the following morning.

11. HOLIDAY SURCHARGES

SPECIAL RATES FOR HOLIDAYS

Surrey Cars reserves the right to change these Terms & Conditions and or its rates without prior notice.